Monday, April 1, 2024

Guests Say Cabins at 80 Degrees As Carnival Sunrise Air Conditioning Failed

carnival cruise air conditioning

Surprisingly, the earliest documented evidence of air conditioning being installed aboard cruise ships dates all the way back to the 1930s. The SS Victoria was equipped with air conditioning in its public dining areas, and a few of the more costly staterooms also included air conditioning. Passengers on board quickly took to social media to highlight how many people on the ship were affected, sharing pictures of long lines to speak to guest services.

Carnival Sensation Issues

Carnival Cruise Line Makes Amenity Change at Private Island - Cruise Hive

Carnival Cruise Line Makes Amenity Change at Private Island.

Posted: Wed, 20 Sep 2023 07:00:00 GMT [source]

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. On the sunny side of a ship, closing curtains can help cut the sun’s rays and prevent excess overheating. "Currently sailing with @CarnivalCruise and I must say that I'm very disappointed. Hot rooms, broken light, and refrigerator," one passenger posted on Twitter.

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Insider reviewed her bill and a letter from Carnival Cruise Line indicating she'd been offered a 50% refund of her cruise fare in the form of a credit to her online account. Though she was promised the same refund as some other passengers, Jones told Insider she hadn't received any further communication from the company. Cruise ships don’t normally have any windows that open on any deck other than the top decks so the temperature onboard is controlled solely by air conditioning. We will also talk a little about when cruise ship air conditioning goes wrong and when the first air-conditioned cruise ships went into service.

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Sometimes the air conditioning system will be in one location over by the bathroom blowing cold air into the cabin in the direction of the bed. Other cabins will have air conditioning systems on the ceilings which push the air downwards. Carnival Cruise Line brand ambassador John Heald has also commented on the air conditioning issues experienced not just by Carnival Sunrise, but on several ships. Despite nightmarish tales of widespread illness on cruises and reports of ships struggling to maintain their amenities, travelers have been surging back to sea this year, Time reported, breaking pre-pandemic travel records.

carnival cruise air conditioning

500 passengers on a Caribbean cruise were from Canada’s East-coast province, reports said. Tickets for the cruise cost upwards of $294 per person per night, depending on the itinerary and cabin type. I am always kicking off that heavy comforter and just use the sheet. The other thing to know is that if you want a fan, go to Guest Services when you board and request a fan for your cabin. Also, if the duvet on the bed is too heavy, your cabin steward can bring you a thin blanket instead.

Keeping Cool Onboard

I only packed a couple of cardigans/sweaters/jumpers and was not prepared at all. I found myself wishing that I had packed some jeans because my legs were so cold. The ship departed on its next sailing on Saturday, according to CruiseMapper. It is important to note that Carnival Sunrise has a history of technical challenges. The ship is the former Carnival Triumph, which became notorious in 2013 after an engine room fire resulted in a loss of power and propulsion, stranding the ship at sea for several days. In the dead of summer, highs can reach the mid-90s with a heat index over 100 degrees.

“If this change in the amenities no longer fits your needs, you can log into your portal and cancel your booking for a full refund,” the email continues. “We faced the patio chairs (toward) each other, and we put our legs up and took small, brief little dozing naps here and there just to kind of absorb some of the air,” she said. "They just sent me an email saying I owe $10 when I had $14 bucks from what I put on there, plus their credit," she wrote, referring to her onboard-spending card. I create cruise content across YouTube, this website and my social accounts, all with the aim of helping you to find, and take your perfect cruise.

When cruising somewhere warm it is almost as if the ship ‘makes up for it’ by turning the air conditioning up high. If the ship is cruising somewhere cold it is often warmer inside the ship. Many make the mistake of packing clothes for hot weather if they are cruising somewhere warm without realizing that they will need different clothing when onboard. She emailed Carnival’s guest care department and received an automated reply telling her the message would be answered in the order it was received. The email said responses to post-cruise inquiries may take up to 45 days, according to the message, which Ellegan shared with USA TODAY.

How Does Cruise Ship Air Conditioning Work?

Guests aboard Carnival Sunrise are receiving partial refunds of their cruise fare due to a failure of the air conditioning system onboard that has created excessive temperatures far above expected levels. Onboard technicians have been working on the issue, and refunds will vary based on temperatures recorded in guests’ staterooms. Carnival brought onboard techs to troubleshoot and repair the cooling systems, and by the end of the cruise, the engineers were able to lower the temperature around the ship. The cruise line cited ‘extreme heat and recording setting ocean temperatures’ as the culprit. The line said the elements combined put additional stress on the air conditioning system and caused it not to reach a comfortable temperature. It was a hot Caribean cruise for guests sailing on Carnival Sunrise last week.

We do brig a small thermometer and measure this (the DW thinks I am way to anal on this). Cruise Radio prioritizes well-balanced cruise news coverage and accurate reporting, paired with ship reviews and tips. Jones told Insider she was saddened by the company's handling of her complaints, thinking that they'd be more responsive after she had vacationed with them so many times. She added that her son's first cruise vacation was profoundly disrupted since neither of them could sleep well at night. While she could forgive the other issues, the air conditioning was simply unacceptable, Jones said, adding that she was "shocked and appalled" at the way the company was handling customer complaints.

Both the two-story villas and the single-story cabanas are rented for a full day, which is listed under Carnival Cruise Line’s shore excursions as a 5-hour time period. There is also no indication that the pre-paid prices for these villas and cabanas are being adjusted for the change. Villas run run $1,000 (USD) for a full-day rental per villa, while cabanas are “less expensive” at $700 per day. Refunds may take 7-10 business days to process back to the original form of payment, though the exact timing will vary depending on guests’ financial institutions.

Carnival Sensation departed PortMiami on Thursday and returns tomorrow as scheduled. If you are heading to the performance dressed for the night, It is strongly suggested that you pack a jumper or shrug of some kind to put over your evening attire. The temperature on board the ship is inversely proportional to the temperature outside.

The air conditioning system aboard the Cunard liner Queen Elizabeth II was a game-changer for the cruise ship industry. The method that is used to provide climate control in the cabins of a ship is also used in the ship’s restaurants, stores, and other public spaces. Because of the often occurring circulating cycle, the air conditioning system draws in clean air from the surrounding environment. Bathroom, and it will blast cold air into the cabin in the location of the bed during such times. In some of the cabins, the roof will be equipped with air conditioning systems that direct the airflow downwards. Air conditioning is standard on board every contemporary cruise ship.

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